Support

If you have any questions, please email us at fitnessbyt@bodyplanfitness.com

If you purchased the program or guide:

  • We are preparing it! In ~48 hours, you should receive an email with instructions on how to download your program from fitnessbyt@bodyplanfitness.com.
  • If you do not receive an email in 48 hours, please contact us! It's possible the email entry on the checkout page is incorrect or an email you no longer use :)
  • Also try checking spam!

If you download the app and try to tap the 'restore purchase' or 'I already bought this' button, it will not work. This works only for App Store purchases. 

How your content unlocks:

  1. We have to first unlock and prepare the program(s) for you.
  2. Shortly after, we will email you with log in details that will unlock it for you! Unlocking happens via your log in details.